ElderCare

Improving quality of life in Seniors through Smart Homes
Explore Case Study

My Role

User Experience Designer
(for web, smartwatch, smartphone)

Deliverable

High Fidelity functional prototypes for Web, iOS and Apple Watch

Domain

Health Care
Home Automation

Duration

4 Months

The Problem Statement

How do we provide a better care to Elders at the comfort of their home ?

ElderCare enables care partners to stay connected to their elderly loved ones at the comfort of their home. It allows for an ethical monitoring of loved ones in real-time while at the same time create insights and notifications based on data gathered from the information e-management system and home surveillance devices.

Project Scope

Vision

Risks Involved

Challenges

Goals

Goals

Challenges

There is skepticism with regards to privacy of information, tracking and watching the older citizens. This is additionally an ethical issue. The issues of power outages and interruptions is a major risk factor.

Project Scope

To create a platform that understands the medical condition of the elderly and the frequency of dosage of the medication, and aptly responds with predictions based on the data patterns.

Primary Goal

To provide relevant insights useful for the caregivers to perform their duties and for children to stay on top of the well-being of their parents.

Vision

The vision of Eldercare is to provide a quality life for seniors, living independently.

Conceptul Design

The ElderCare solution is for the family members and caregivers of the elderly to monitor the wellbeing of elderly in the comfort of their home instead of senior homes. ElderCare uses the data generated by various smart home devices (such as light, thermostat, camera sensors) and present them to the family and caregivers in a meaningful manner

Value Proposition

Design

ElderCare is designed to appeal to its users and must use design
elements that is native to the target device following design guidelines for each platform (iOS, Android, etc.). It is designed to be should be bold, and every attribute is crafted clearly to state its purpose, the information which is projected and organized is promising keeping the caregiver/family in control

Predictions

ElderCare has the capability to identify uncommon patterns in their activities such as fall detection, forgot to take pill and send notifications to the family/caregiver accordingly.

Support

ElderCare provides means for its users to innovate on new ways to take care of their loved ones - different from what they are used to. There is no tolerance for information overloading, or feeding the caregivers with irrelevant information. [ Per Nielsen (1995)] , As human memory is limited and recognition complements the UI rather than recalling.

Integration

ElderCare tends to be fluid and seamlessly integrates with all the platforms (web, mobile, watch) and provides notifications/reports to caregivers in real time. No matter on which device the user accesses the service.

Project Management & project life cycle

Chasing Waterfalls

1

Gathering Research Data

• Field study
• User interview
• Stakeholder interview
• Requirements & constraints gathering
2

Exploration and Design

• Competitive analysis (Market)
• Design review
• Persona building
• Task analysis
• Prototype feedback & testing (clickable or paper prototypes)
• Card sorting
3

Testing and Iterations

• Qualitative usability testing (in-person or remote)
• Benchmark testing
• Accessibility evaluation

Extensive Market and

End user Research

*sensitive research data has been removed due to NDA compliance
  • Field Studies revealed that 3 in every 4 users aged above 70 required assistance.
  • 28 of 32 users reported that forgetting to take their medications on time was a huge concern.
  • Requiring assistance” (f=20), “Urge to live independently”(f=8), “Keeping up with daily chores”(f=18), were few of the common themes observed in interviews

← Qualitative Research

Quantitative Research →

  • Census data (Canada, 2016) revealed that, compared to Rural areas a majority of elders live independently in Urban areas
  • Though there a majority of similar platform like ElderCare every single on them lack “Data Synchronization“, and “3rd part support
  • Stakeholders interviews revealed their huge concern over privacy 

User Persons

Low Fidelity

Platforms Covered
  • iOS – Mobile / Apple Watch
  • Android – Mobile/ Tablet
  • Web
Design Guidlines
  • Building Inspire
  • Best Promo
Proportion of the product covered
70 %
Duration

3 weeks of iteration

Information Architecture

High Fidelity Prototypes

After series of iterations our team has developed the Medium Fidelity prototypes which were tested by our user base, during which we have incorporated significant changes on a rolling basis. The final polished product can be seen below

*Click on the image for full resolution

System Usability Scale (SUS)

Usability Test Results

Compliance Towards UX heuristics

Overall User Satisfaction

High Fidelity

Low Fidelity

Project Completion

Lessons Learnt

Adapt to Lean UX

Polish every detail

Collaborate

Understand what people want